Carpet Cleaners Paddington Terms and Conditions

These Terms and Conditions set out the basis on which Carpet Cleaners Paddington provides carpet, upholstery and related cleaning services to residential and commercial customers. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Company means Carpet Cleaners Paddington, the cleaning service provider.

Customer means the person, firm or company booking the services.

Premises means the property or location where the services are to be carried out.

Services means carpet cleaning, rug cleaning, upholstery cleaning and any related cleaning services agreed between the Company and the Customer.

Technician means any representative, employee, contractor or sub-contractor engaged by the Company to provide the services.

2. Scope of Services

The Company provides professional carpet and related cleaning services within its service area, which includes Paddington and surrounding neighbourhoods. All services will be delivered with reasonable care and skill and in accordance with industry standards, subject to the limitations set out in these Terms and Conditions.

The exact scope of work, including the areas to be cleaned, type of cleaning required and any additional services, will be agreed at the time of booking and confirmed in the booking confirmation. The Company reserves the right to decline work that falls outside its standard service offering or that cannot be carried out safely or lawfully.

3. Booking Process

Bookings may be requested by the Customer through the Company’s chosen booking channels. A booking is not confirmed until the Customer has received an explicit booking confirmation from the Company, which may be sent electronically.

At the time of booking, the Customer will be required to provide accurate information regarding the Premises, including access details, parking availability, approximate room sizes, type of floor coverings, and any particular concerns such as stains or damage. The Company will rely on this information when giving quotations and planning the service.

The Customer must notify the Company promptly of any changes to the booking details. The Company reserves the right to amend the price or the time required to complete the work if the information provided at the time of booking is incomplete or inaccurate, or if the scope of work changes.

4. Quotations and Pricing

All quotations are based on the information supplied by the Customer and are provided in good faith. Quotations may be given as fixed prices or as estimates depending on the nature and scale of the work.

The Company reserves the right to adjust pricing where:

1. The actual condition or size of the carpets, rugs, upholstery or premises differs from the description given at the time of booking.

2. Additional rooms, areas or items are requested for cleaning on the day of service.

3. Access or parking restrictions result in additional costs or delays.

Any price changes will be discussed with the Customer before the work proceeds where reasonably practicable.

5. Access and Parking

The Customer is responsible for providing safe and lawful access to the Premises for the duration of the visit. This includes ensuring that the Technician can park within a reasonable distance of the Premises where the use of equipment, hoses or machinery requires proximity.

Any parking charges, congestion charges, tolls or similar costs incurred as a direct result of attending the Premises may be added to the final invoice, unless otherwise agreed in advance.

If access to the Premises is not available at the agreed time, the Company may treat the appointment as a late cancellation and apply the relevant charges as set out in the cancellation section below.

6. Customer Responsibilities Before Cleaning

The Customer must ensure that:

1. The Premises are safe for the Technician to work in, free from hazards and with adequate lighting and ventilation.

2. Small items, valuables, fragile objects and personal belongings are removed from the areas to be cleaned.

3. Pets and children are kept away from the work areas and equipment during and immediately after the cleaning process until carpets and furnishings are dry and safe to walk on.

4. Electrical power and running water are available at the Premises for the duration of the service.

The Company will not be responsible for moving heavy furniture, electrical items or other large objects unless this has been specifically agreed in advance. Where such items are not moved, the Company will clean accessible areas only and this will not be deemed incomplete work.

7. Booking Changes and Cancellations

The Customer may request to amend the date or time of the booking by giving reasonable notice. All changes are subject to availability and are not guaranteed until confirmed by the Company.

Where the Customer needs to cancel a booking, the following terms apply:

1. If cancellation is received with more than 48 hours’ notice before the scheduled start time, no cancellation fee will normally apply.

2. If cancellation is received between 24 and 48 hours before the scheduled start time, the Company reserves the right to charge a cancellation fee of up to 50 percent of the quoted service price.

3. If cancellation is received with less than 24 hours’ notice, or if the Technician is unable to gain access to the Premises on arrival, the Company reserves the right to charge up to 100 percent of the quoted service price.

The Company may cancel or reschedule a booking in exceptional circumstances including, but not limited to, staff illness, vehicle breakdown, severe weather conditions, safety concerns at the Premises, or where it is not reasonably possible to provide the service as booked. In such cases, the Company will notify the Customer as soon as reasonably practicable and will offer an alternative appointment. The Company will not be liable for any consequential loss arising from such cancellation or rescheduling.

8. Payments and Invoicing

Unless otherwise agreed in writing, payment is due on completion of the services at the Premises. The Company may accept various forms of payment, which will be communicated to the Customer at the time of booking or prior to service.

For certain bookings, including larger commercial jobs or multi-visit contracts, the Company may require a deposit or full prepayment prior to the service date. Any such requirement will be confirmed at the time of booking.

Where payment is to be made by invoice, the Customer agrees to settle the invoice within the payment terms stated on the invoice. If no period is specified, payment shall be due within 14 days of the invoice date.

In the event of late payment, the Company may charge interest on the outstanding amount and may suspend further services until all overdue sums are paid in full. The Company reserves the right to recover any reasonable costs incurred in pursuing overdue payments.

9. Service Quality and Limitations

The Company aims to deliver a high standard of cleaning and will use appropriate cleaning methods, solutions and equipment for the type of surface and level of soiling present.

The Customer acknowledges that:

1. Certain stains, odours, wear, damage or discolouration may be permanent and cannot be removed or rectified by cleaning.

2. The results of cleaning may vary depending on the age, material and condition of the carpets, rugs, upholstery and underlay, and any previous cleaning or treatment.

3. Shrinkage, pile distortion or minor colour changes can occasionally occur, particularly with natural fibres or where items have been incorrectly fitted or previously damaged.

4. Drying times can vary and may be affected by ventilation, humidity and room temperature.

The Company does not guarantee complete removal of all stains or odours. Any specific concerns should be raised before the service begins so that the Technician can advise on realistic outcomes.

10. Liability and Insurance

The Company will take reasonable care when providing the services and holds appropriate insurance cover for public liability. If any damage arises as a direct result of the Company’s negligence, the Customer must notify the Company as soon as reasonably possible and no later than 48 hours after completion of the service.

The Company’s liability shall be limited to the lesser of the cost of repair, cleaning, or replacement of the affected item, taking into account age, condition and fair wear and tear. The Company will not be liable for:

1. Pre-existing damage, wear, stains, fading, loose seams, poor installation or defects in carpets, rugs or upholstery.

2. Any damage or loss arising from inaccurate or incomplete information provided by the Customer.

3. Any indirect, consequential or economic loss, including loss of profit, business, or opportunity.

4. Any damage to items that the Company was not informed were fragile, high-value or particularly sensitive to cleaning.

Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited by law.

11. Waste Handling and Environmental Regulations

The Company will handle waste water and residues generated during the cleaning process in a manner that complies with applicable waste and environmental regulations in the United Kingdom.

The Customer acknowledges that:

1. The Company may need to dispose of waste water via appropriate drainage points at the Premises, such as toilets or utility sinks, provided it is lawful and safe to do so.

2. The Company does not operate as a licensed waste carrier for general household or commercial waste and will not remove bulk waste, rubbish or items unrelated to the cleaning service.

3. Any hazardous substances present at the Premises, including but not limited to asbestos, contaminated materials or chemical residues, must be disclosed in advance. The Company reserves the right to refuse to handle or clean such materials and may terminate the service if such hazards are discovered during the visit.

The Company endeavours to use cleaning products and methods that are environmentally responsible where reasonably practicable, but cannot guarantee that all products used will be allergen-free or suitable for every sensitivity. Customers with specific concerns should inform the Company before the service so that alternative products may be considered where possible.

12. Complaints and Dispute Resolution

If the Customer is dissatisfied with any aspect of the service, the Customer should contact the Company as soon as possible and no later than 48 hours after completion of the work, providing details and, where relevant, photographic evidence.

The Company will investigate the complaint and may arrange a re-visit to inspect the work. Where the Company is found to be at fault, it may, at its discretion, offer to re-clean the affected areas or provide an appropriate reduction in the service charge. Any such remedies will be in full and final settlement of the complaint.

The Company aims to resolve complaints amicably. If a dispute cannot be resolved directly, the parties may consider using an appropriate alternative dispute resolution scheme where available. This does not affect statutory rights.

13. Force Majeure

The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to acts of God, extreme weather, fire, flood, pandemic, strikes, transport disruptions, utility failures or government restrictions.

Where a force majeure event occurs, the Company will notify the Customer as soon as reasonably practicable and will seek to reschedule the service once the event has passed, without additional liability.

14. Privacy and Data Protection

The Company will collect and process personal data provided by the Customer for the purposes of managing bookings, delivering services, processing payments and handling enquiries. Personal data will be handled in accordance with applicable data protection laws in the United Kingdom.

The Customer’s details will not be sold to third parties. Limited information may be shared with service partners or contractors solely to the extent necessary to deliver the services or to comply with legal obligations.

15. Amendments to Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time. Any changes will take effect when published or communicated and will apply to future bookings. The version in force at the time of booking will govern that particular service agreement.

16. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of services by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. Severability

If any provision or part-provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or other competent authority, that provision or part-provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms and Conditions, together with any written booking confirmation or service agreement issued by the Company, constitute the entire agreement between the parties in relation to the services and supersede any prior understandings, representations or agreements, whether written or oral.

By placing a booking with Carpet Cleaners Paddington, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.